Shipping Policy

Last revised: April 2, 2025

Welcome to our shipping guide — here’s everything you need to know about how we get your Namigifts order from our hands to yours. By placing an order on Namigifts.com, you agree to the terms outlined here, which also tie into our full Terms of Service.

How Long Does It Take?

We do our best to get your order out the door quickly and safely. Below is a breakdown of the timeline you can typically expect for apparel orders (think: Jacket, T-shirts, hoodies, sweaters, etc.):

Prep Time refers to how long we take to pack and prepare your order before it’s handed off to the shipping carrier.
Delivery Time is how long it usually takes once the package is on its way to you.

Sometimes, one of our trusted third-party partners helps handle inventory and shipping. Rest assured, we only work with providers we trust.

Tracking Your Order

Once your order is packed up and on the road, we’ll send a tracking link straight to your email inbox. Keep in mind that it can take 3–5 business days for your tracking info to start updating in the carrier’s system — so don’t panic if you don’t see movement right away.

Still waiting after 9 business days from the shipping date? Just shoot us a message at [email protected], and we’ll jump in to help.

Need to Change or Cancel an Order?

You’ve got a 24-hour grace period after placing an order — that’s your window to make adjustments (change size, color, quantity, etc.) or even cancel it if needed. Just reach out to us quickly at [email protected] and we’ll do our best to accommodate.

Once we pass that window, your order heads into production and we can’t guarantee changes.

Shipping to Multiple Addresses?

Each order can only be sent to one location. If you’re planning to send items to different addresses (say, gifts for friends or family), you’ll need to place separate orders for each destination.

What About Taxes or Customs?

No surprise fees here. All of our products are printed and shipped from within the United States. What you see at checkout is the final amount — we handle the taxes, so you don’t have to worry about them.

If you have special questions about customs or tax for any unique case, we’re happy to clarify — just email us at [email protected].

A Few Things to Double-Check Before You Order:

• Make sure your payment details are correct and complete

• Double-check your shipping address — including unit, apartment number, ZIP code, etc.

• We can’t be responsible for incorrect or incomplete addresses entered at checkout

If your package is returned to us due to an address issue, or gets lost because the delivery info was wrong, we can’t guarantee a replacement. Also, if you decide to contact the shipping carrier and have them reroute or forward your package after it’s left our warehouse, please know that it’s done at your own risk.

Still Have Questions?

We’re here for you. Whether you’re wondering where your package is or you’re just not sure how shipping works, don’t hesitate to reach out to our support team:

Address: 1004 Mezpah St, Las Vegas, NV 89106, USA Email: [email protected]Phone: +1 (702) 285-8093

• Questions? Contact us here or email [email protected].

• Support Time: Mon–Sun: 8:00 AM-5:00 PM PST

Want to know how returns work? Check out our Return & Refund Policy.